At MSB Academy, we strive to provide high-quality, value-driven online courses and digital products. Since our content is delivered in a digital format and students get immediate lifetime access after purchase, we generally do not offer refunds once a course or product has been accessed.
Before making a purchase, we strongly encourage all learners to:
- Watch the course promo video
- Read the detailed product description
- Preview the sample lectures available on the course page
Exceptions
Refunds may only be considered in the following limited situations:
- Duplicate payment – If you were accidentally charged twice for the same course.
- Technical issues – If you experience a verified technical problem that prevents you from accessing the course, and our support team is unable to resolve it.
- Course not delivered – If you purchased a course but did not receive access at all.
In such cases, please contact us within 7 days of purchase at [email protected] with proof of your issue.
Transparency
- All courses clearly show promo videos, detailed descriptions, and preview lessons before purchase.
- By purchasing, you acknowledge that you have reviewed the course details and understand that refunds are limited to the exceptions above.
Our goal is to ensure a fair and transparent learning experience for every student.